This Privacy Policy explains how WeiFang ZhuMouJun Network Technology Co., Ltd. collects, uses, stores and protects personal information when you visit our website, write to our workshop bench, book a sitting or use any of the candle workshop bench services described on this site. The website and the bench systems it presents are designed and maintained by the developer known as CandleQuest Tech on behalf of the company named above. This document is written in plain language so that any reader can understand what happens to their information and why.
We operate a working candle workshop bench in WeiFang and a small studio practice in computer systems design. Personal information reaches us mostly through ordinary conversation: a letter about a pour, a booking for a workshop sitting, a note attached to a scent review round. We treat that information with the same care we give to a batch record. It is written down clearly, kept where it belongs and discarded when it is no longer needed.
By using this website or contacting the bench, you agree to the practices described in this policy. If any part of the policy is not acceptable to you, please do not use the site and write to us so that we can discuss your concerns directly. We would rather answer a question than lose a reader.
The operator of this website and the controller of the personal information described here is WeiFang ZhuMouJun Network Technology Co., Ltd. The full registered address is No 5369, Unit 1-510-315 (Entrusted), Beigong East Street, Beihai Road Subdistrict, Kuiwen District, WeiFang City - 261000, China (CN). Our contact email is projects@candlequest.autos and our contact phone number is +13864337823.
We work in computer systems design and related professional services, and we apply that discipline to the candle workshop bench described across this site. The bench, its bays, its notes and its letters are real working parts of our studio practice, and the personal information we handle comes mostly from the people who use those parts.
The developer name CandleQuest Tech appears throughout this site and throughout this policy. CandleQuest Tech is the design practice that builds and maintains the website and the bench systems for the company. It is not a separate data controller. All accountability for personal information rests with WeiFang ZhuMouJun Network Technology Co., Ltd.
This policy covers the pages of this website and every interaction you have with us through the contact form, email, telephone or a booked workshop sitting. It covers the personal information that we control directly and the information that reaches us through the tools we use to run the site.
This policy does not cover websites that we do not operate, even when a link from our pages leads to them. It also does not cover information that you share with a third party on your own initiative. When you follow a link away from our site, the privacy rules of that destination apply, and we encourage you to read them.
The policy applies wherever you are located. Some local rules give residents of particular regions specific rights, and those rights are described in the section on your rights below. Where a local rule gives you more protection than this policy, the local rule prevails.
We collect two broad kinds of information: information you give us directly and information that is collected automatically as you use the site.
When you write to the bench, book a sitting or ask about a service, you may provide your name, your email address, your telephone number, the name of the studio you represent and the content of your message. If you book a workshop sitting, we may also record the date of the visit, the batch you observed and any note you asked us to add to the sitting record.
If you send us a buyer letter, we keep the letter itself along with the batch it concerns. The letter may contain information about your own customers if you choose to include it. Please share only what the bench needs for the work at hand.
As you browse the site, our servers and the services that host the site may record technical information such as your internet protocol address, the type of browser you use, the pages you view and the time of your visit. This information helps us keep the site working and understand which pages readers find useful. It is not used to identify you personally.
We do not ask you for payment card details through this website. We do not collect government identifiers, financial account numbers or health information through the site. If a future service requires any of these, we will describe the purpose and the protection in advance and update this policy.
Most of the information we hold arrives through the contact form on the contact page, through email sent to projects@candlequest.autos, through telephone calls to +13864337823 or through a workshop sitting that you book with us. Each of these routes is a direct conversation, and we record only what the conversation needs.
A smaller amount of information is collected automatically by the web server and by the analytics tools that help us keep the site healthy. These tools record visits in aggregate, and they do not attach a name or a street address to a visit.
We may also receive information from a client who refers you to us. In that case we ask the referring client to share only your name and the way to reach you, and we confirm with you before adding you to any bench record.
We use personal information for a short list of clear purposes. We answer the letters and calls you send, we book workshop sittings and we prepare the wick sheets and pour notes that describe your work. We keep the bench record accurate so that a batch can be followed from first melt to finished pillar.
We use contact details to reply to you, to confirm a sitting and to send a message if a scheduled pour must change. We use the content of a letter to draft a sheet that matches your request. We use technical information to keep the site safe and to fix problems that appear in the logs.
We do not use your information to make automated decisions that produce legal effects, and we do not profile visitors for advertising. If we ever wish to use information for a new purpose that is not described here, we will tell you first and, where the law requires, ask for your consent.
Where the law requires a legal basis, we rely on one of the following. We process information to perform a contract with you or to take steps before entering a contract, such as drafting a wick sheet and confirming a sitting. We process information for our legitimate interests in running the bench, keeping records and improving the site, while taking care not to override your own rights.
We process information when you give consent, for example when you choose to receive a seasonal note from the bench. You can withdraw consent at any time by writing to projects@candlequest.autos. We also process information to comply with legal obligations that apply to a business operating in China and in the regions where our clients live.
When a local law asks us to name a basis and none of the above applies, we will ask you directly and explain the reason before we act.
The bench keeps written records, and some of those records include personal information. A pour note carries the name of the hand that poured. A buyer letter carries the name of the person who wrote it. A sitting sheet carries the name of the visitor and the promise that was made before the visitor left.
We keep these records because they are the working memory of the bench. They let a studio reproduce a good batch, explain a difficult one and honour a promise made during a sitting. Access to the records is limited to the people who work at the bench and to the developer who maintains the systems, and each access happens for a clear working reason.
You may ask to see the parts of a bench record that concern you, and you may ask us to correct an error in those parts. We will answer within a reasonable time and explain how the record has been used.
We rely on a small set of service providers to operate the website and the bench systems. These include a hosting provider that keeps the site online, an email provider that carries messages to and from projects@candlequest.autos, and an analytics provider that reports visits in aggregate. Each provider receives only the information it needs for its task.
We choose providers that offer clear privacy commitments, and we review those commitments when we renew an agreement. If a provider fails to meet the standard we expect, we replace the provider or stop the service. We do not allow a provider to use personal information for its own advertising.
A current list of the categories of provider we use is available on request. We give the categories rather than the full commercial names so that the list stays readable and so that routine changes do not require a new policy each time.
We operate from WeiFang, and our service providers may store information in other countries. When information moves across a border, we take steps to keep it protected. We use providers that publish standard contractual terms, and where the law requires additional safeguards we put those in place.
If you are writing from outside China, your information will reach our bench in WeiFang and may be processed by a provider in another region. By writing to us you understand that the information travels this way so that we can answer you. If you prefer, you may ask us to limit the information we keep to the minimum needed for the reply.
We review transfers each year and confirm that the safeguards remain in force. If a safeguard weakens, we stop the transfer or move the data to a safer route.
We keep personal information for as long as we need it for the purpose it was collected and for any record-keeping duty that applies. A letter that leads to no work is usually removed within twelve months. A bench record tied to a completed batch is kept for the life of the batch record, which may be several years, because a client may ask about a batch long after it was poured.
Technical logs are kept for a shorter period, usually no more than ninety days, unless they are needed to investigate a security incident. When information is no longer needed, we delete it or remove the parts that identify a person, so that the remaining record describes the work without describing the reader.
If you ask us to delete information and no legal duty requires us to keep it, we will do so within a reasonable time and confirm the action to you.
We protect personal information with ordinary, practical measures. Access to bench records is limited to the people who work at the bench. Electronic records live in systems that require a separate sign in. Paper records sit in the workshop where the bench is kept, and they are returned to their place at the end of the working day.
We use encrypted connections between your browser and our site. We keep software up to date and review permissions when a person joins or leaves the studio. We test our backup and restore routine so that a record can be recovered if a machine fails.
No system is perfect. If a security incident affects your information, we will tell you promptly, explain what happened and describe the steps we took. We would rather give you a clear account than a quiet one.
Depending on where you live, you may have the right to ask whether we hold information about you, to see a copy of it, to correct an error, to delete it, to restrict how we use it or to receive it in a portable form. You may also object to a use that relies on our legitimate interests.
To exercise a right, write to projects@candlequest.autos and tell us what you need. We may ask for enough detail to confirm that the request comes from you, and we will answer within the period the local law requires. If we cannot fulfil a request, we will explain the reason and point you to the route for appeal.
You may also complain to the data protection authority in your region. We would appreciate the chance to answer your concern first, and we will work with any authority that contacts us about a request.
This website and the workshop bench services are intended for adults and for businesses. We do not knowingly collect personal information from a child under the age of sixteen. If a parent or guardian believes that a child has sent information to the bench, we ask the parent or guardian to write to projects@candlequest.autos so that we can remove it.
A workshop sitting may include a young visitor when a parent or guardian is present and agrees in advance. In that case we record only the name of the adult who booked the sitting, and we do not keep a separate record of the young visitor.
If we learn that a record includes a child without the consent of a parent or guardian, we will delete that part of the record promptly and confirm the deletion.
Some pages may link to a site that we do not operate, for example the site of a reference body or a partner studio. A link is not an endorsement of the privacy practices of the destination. When you leave our site, the privacy policy of the destination applies to you.
We try to check that every link we publish leads to a genuine and useful page, and we remove a link if we learn that the destination has become unsafe. If you find a link that causes a problem, write to projects@candlequest.autos and tell us where the link is.
The bench sends very little marketing. If you ask to hear about a new service or a change to the melt window, we may send a short note. You can stop those notes at any time by using the unsubscribe instruction in the message or by writing to projects@candlequest.autos.
We do not buy contact lists, and we do not add a person to a mailing list on the basis of a single enquiry. A letter about a pour is answered as a letter, not treated as a subscription.
If a client asks us to pass on a message to a group, we send it only to people who have agreed to receive it, and we keep the message short and useful.
We may update this policy when the bench changes, when a provider changes or when the law changes. When we make a material change, we will update the effective date at the top of the page and, where the change affects your rights, we will tell you by email if we hold your address. We will also note the change at the contact desk.
We keep earlier versions on file so that a reader can see how the policy has developed. If you would like a copy of an earlier version, write to projects@candlequest.autos and describe the version you need.
Your continued use of the site after a change means that you accept the updated policy. If you do not accept it, please stop using the site and write to us so that we can close your record where the law allows.
For any question about this policy or about the personal information we hold, write to WeiFang ZhuMouJun Network Technology Co., Ltd. at projects@candlequest.autos or call +13864337823 during business hours. Our full address is No 5369, Unit 1-510-315 (Entrusted), Beigong East Street, Beihai Road Subdistrict, Kuiwen District, WeiFang City - 261000, China (CN).
Please include enough detail for us to find your record, such as the name you used and the date of your letter or sitting. We will confirm that we have received your message and tell you when to expect a full answer.
We are grateful that you took the time to read this policy. A workshop bench runs on clear records, and a clear privacy policy is part of the same habit.